Cancellations cannot be made after production has already start making your order. Inventory is 1 of 1 handcrafted pieces, made to order. Due to limit of products that be in stock at once cancellations may not be cancelled once the order has been confirmed & processed to be made.

Handcrafted & Hand-Produced Individually in small batches. Maintenance: Warm Water & Dawn Dish Soap Gentle & Effective Running Palms through Jewelry NEVER Soak Jewelry NEVER Tug, Pull, Stretch or Stress Wash Gently for 5 minutes Dry with a Paper Towel To preserve the quality, keep in dry & adequate environments Additional pull, tention, or stress on a chain, necklace, or bracelet will cause damage Keep out of Chlorinated Pools Keep out of Direct Sunlight Keep out of Direct or Soaking Water All Damages Caused by Any of the Above cannot be Returned nor be Repaired/Polished. Considered Intentional Damage. Inconvenient Damages Subject to Free Return.

Standard US Sizes: Necklaces: 18-22 Inches Standard Sizes common US measurements Inches

Order for any Pre-Order/Production items cannot be canceled as that order is immediately counted in production to be made.

All sales are final! All orders are made to order in shop. There is no middle man we Source, Handcraft, Produce, Package & Ship in Shop. To keep it efficient !Free Return ONLY for inconvenient damages. INTENTIONAL damages will not be covered or Returned! Please Read Care Instructions Polishing & Repair Services available within 30 day purchase once Original/Item product has been sent back for further valuation. Free returns only on repair on inconvenient damages

Orders are processed M-F 9AM-5PM, MST. There is up to a 10 business day turnaround from the time of payment until shipment. Please remember, each piece is made to order just for you, so we ask for enough time to complete your pieces. Vita Cruz is not responsible for lost or stolen packages - replacements or refunds will not be provided. Vita Cruz LLC is not responsible for any customs fees, taxes, or tariffs that may be applied  Domestic (USA) Orders $79+ receive free shipping! Orders are shipped via USPS with tracking. Once an order has been shipped from our office, delivery time is typically 3-5 business days. International (Canada & Mexico) There are two shipping options: USPS First-Class without tracking delivery time is typically 8-15 business days - may vary depending on your country’s customs process. DHL Express International with tracking delivery time is typically up to 5 business days. This option includes tracking and insurance. This option is preferred especially for larger orders. Vita Cruz LLC is not responsible for any customs fees, taxes, or tariffs that may be applied